Support and resources for service providers
We appreciate that having a complaint made about you can be distressing. The officer handling the complaint will explain our processes, and we will manage the complaint as quickly and as informally as possible. You are also encouraged to contact us should you have any queries or concerns.
- Lifeline - 13 11 14
- Beyond Blue - 1300 22 4636
- DRS4DRS – 1300 374 377
- All NT doctors – 08 8366 0250
- Nurses and midwives -1800 667 877
- Pharmacists – 1300 244 910
Professional Associations
- National Aboriginal and Torres Strait Islander Health Worker Association
- Australian Acupuncture and Chinese Medicine Associatio
- Australian Dental Association NT
- Australian Medical Association NT
- Australian Society of Medical Imaging and Radiation Therapy
- Australian Nurses and Midwifery Federation NT
- Occupational Therapy Australia
- Optometry Australia
- Osteopathy Australia
- Australasian College of Paramedicine
- Pharmaceutical Society of Australia
- Australian Physiotherapy Association
- Australian Podiatry Association
- Australian Psychological Society
- Audiology Australia
- Australian Counselling Association
- Dieticians Association of Australia
- Association of Massage Therapists
- Massage & Myotherapy Australia
- Australian Natural Therapists Association
- Australian Naturopathic Practitioners Association
- Naturopaths and Herbalists Australia
- Reiki Australia
- Australasian Sonographers Association
- Australian Association of Social Workers (AASW)
- Speech Pathology Australia
- Australian Traditional Medicine Society
Other Resources
The Ahpra website has information and short videos that may be helpful for registered health practitioners when a complaint has been made about them.
Complaints resolution resources
We provide training programs in complaints handling. Please contact us to discuss your training needs. You may also find the following publications helpful:
- Brochure - Code of Health and Community Services Rights and Responsibilities PDF (57.5 KB)
- A Guide to Complaints Resolution PDF (1.6 MB) – this handbook sets out the information necessary for the development of complaints resolutions policies, procedures and practices. Hard copies are available by contacting the Commission.
- Brochure – Responding to complaints about your aged, health or disability service: A guide for providers PDF (1.4 MB)
Health and Disability Complaints bodies in other states and the ACT also provide useful resources. Links to their websites can be found here.