Resolve complaints

We work with service users and service providers to resolve complaints about health, disability and aged care services throughout the Territory. We do this by:

• Asking people with a complaint to try to resolve it directly with their service provider if they can before making a complaint to the HCSCC.
• Offering training and coaching to service users and service providers on how to resolve complaints.
• Working with parties to a complaint to achieve resolution either informally as an enquiry or while assessing a complaint more formally.
• Conciliating the complaint. The Commissioner may decide to resolve the complaint formally by referring it to conciliation. This is a voluntary process which enables parties to a complaint to meet and attempt to resolve a dispute with the help of a conciliator from the HCSCC.