Vision, mission and values

We ensure that all people can readily access our office either in person, by phone, in writing, by email or online, and people will have any support necessary to make a complaint.

We use our resources lawfully and effectively, make decisions that are supported by appropriate evidence, are open and transparent in all our dealings, and make recommendations that are practical and proportional to the problem identified.

We act impartially at all times, observe procedural fairness, are transparent in our dealings and provide our service equitably to all Territorians.

We are committed to ongoing critique of our goals, systems, and processes and to the generation of creative ideas to ensure that we provide the best possible service.

We treat all people respectfully, are responsive to individual needs and concerns, and are flexible and culturally aware.

We act with integrity and consistency, and provide the highest standard of service possible. The privacy and confidentiality of people using our service is protected.